Shadi (Google Reviewer)
We had an amazing trip to Egypt with "Your Egypt Tour"! The entire experience was seamless, and the customer service exceeded our expectations. All the hotels booked through the company were excellent. The hotel in Cairo, while a bit far from the city center (taking around an hour due to traffic), was conveniently close to the Pyramids, which worked out well.
Special thanks to Ms. Menna, our Egyptologist guide in Cairo. She was incredibly knowledgeable, professional, and kind. She provided fascinating historical insights and even treated us to ice cream one day! Mr. Mohammad, our driver, was polite, professional, and a true gentleman throughout.
When we traveled to Aswan by sleeper train, we found the train conditions unacceptable (it was very dirty, and we even saw mice, DO NOT take sleeper train in Egypt). The company promptly responded to our concerns, arranging flights for our return and covering an additional hotel night without charging us extra. This level of customer service was truly exceptional, and we are incredibly grateful.
In Aswan and Luxor, we were guided by Mr. Sayed Omar. His local knowledge of Luxor was outstanding. He was friendly, attentive, and ensured we were always comfortable. When our son fell ill due to food poisoning, he went above and beyond, helping with medication and checking in on us regularly.
Mr. Hatem, our tour coordinator, ensured everything ran smoothly. From airport pickups to resolving the train-to-flight switch and every transfer, he was always professional, responsive, and efficient, answering all our questions promptly.
Thank you, Your Egypt Tour, for a truly memorable experience. We highly recommend this company for anyone visiting Egypt and want to specifically acknowledge the outstanding service provided by Ms. Menna, Mr. Hatem, and Mr. Sayed Omar.